How Are We Doing?

We want to know how you think we’re doing. We believe in creating the best customer service experience possible. We have provided this avenue of feedback with which you can share your opinion. Help us and other potential or returning customers to know what we did well or need to improve upon. Tell us how your most recent experience with Mercedes-Benz of Morristown went.

If everything met or exceeded your expectations, we’d love to know that we’re doing a good job. If there was room for improvement, then tell us about that too and we’ll use that information to make sure that we can be an even better dealership in the future.

45 Reviews

5 out of 5 stars

5 star

4 star

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1 star

Sort by: Latest review first / Highest rating first

mark mifsud 04 Oct 2022

Alex Marshall was very knowledgeable and courteous. All problems were resolved in a timely and cost efficient manner. Alex informed me of a major brake issue with my car that was still covered under Mercedes Benz warranty . It was repaired at no additional cost to me (my E500 has over 100,000 miles).... The best car and service experience ever! Thank you Alex and your Mercedes Benz team. Show more

5 rate

Brendan Dougher 18 Sep 2022

Outstanding service and responsiveness on a Saturday (9/17/22) morning when an issue came up with our car. Professional, responsive and helpful. Everyone from the person answering my call to the service advisor to the checkout/payment team (especially) since I believe she answered my call and follow...ed up on everything to allow us to get our car repaired quickly. Show more

5 rate

Hank Heller 02 Sep 2022

As always, when I bring my MB to Mr. Willie Caldwell, Service Advisor at MB of Morristown, I leave satisfied that my needs have been met professionally, competently and fairly. Mr. Caldwell never surprised me with “add ons”. He is a consummate professional and I drive MB largely due to his exce...llent assistance! Show more

5 rate

Vincent C. Means 01 Sep 2022

They are consistently giving me quality service and a quality experience. Paul Singh has my vehicle and my satisfaction always at the forefront. When I leave there I know my vehicle is ready for the road all the way down to the tire shine. If you’re in Morris County bring your Mercedes-Benz here.

5 rate

Aurelia Robertone 26 Aug 2022

The work is performed in a timely manner. Everyone is very professional. Julio Pereira gives what I believe is sound reliable advice. He even gets my humor! MB of Morristown always provides excellent service.

5 rate

AnnMarie Recchia 07 Aug 2022

Friendly, knowledgeable staff that makes you feel like part of the family. Will definitely be recommending MB Morristown. Thanks for going above and beyond!

5 rate

sheryl b 25 Jun 2022

It is always a pleasure to bring our car to the service center. We’re never disappointed in the prompt and courteous service we receive each and every time we need to have our car serviced. Kudos to you all!!

5 rate

Nancy F 21 Jun 2022

Had not been to this location in years. Now that I live closer I will definitely be back. Great service and waiting area. My advisor J. Pereira explained everything clearly and made recommendations for future service. Happy with my experience. Thank you!

5 rate

Dan K 09 Jun 2022

MBM Service Center delivers as promised! My loaner was ready upon arrival and the work was completed in the time frame promised. Julio, my assigned service technician, kept me informed throughout the entire process. Job well done by all!

5 rate

K Massiah 21 May 2022

The professionalism here is something I would’ve gave 10 stars to. Mr. Caldwell thank you again for keeping me informed with everything and your customer service was one of the best. Thank you again. While my faith was tarnished from dealing with Mercedes-Benz of Newton you have renewed it. Thank ...you again. Show more

5 rate