How Are We Doing?

We want to know how you think we’re doing. We believe in creating the best customer service experience possible. We have provided this avenue of feedback with which you can share your opinion. Help us and other potential or returning customers to know what we did well or need to improve upon. Tell us how your most recent experience with Mercedes-Benz of Morristown went.

If everything met or exceeded your expectations, we’d love to know that we’re doing a good job. If there was room for improvement, then tell us about that too and we’ll use that information to make sure that we can be an even better dealership in the future.

514 Reviews

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501

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njdkhsu 09 Jul 2021

My 2018 GLS suddenly developed creaking/popping sound when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. The advisor, Ed Salwan, personally test drove the SUV and identified the sound came from door se...als. The shop applied lubricant around the door seals. However, it lessened the creaking sound but not by much. I called Ed the next day and he quickly arranged an appointment with shop foreman, John Kominiak, for me. John test drove the SUV and also pointed out the door/window seals were the root causes of the creaking sound. He promised the issue would be resolved. The SUV was in shop for 4 days and when done, John personally verified the issue was fixed. Ed had kept me updated of the status during the repair period. I believe both Ed and John have done an excellent job in helping customers and show true professionalism. The Mercedes Benz of Morristown service shop is clean and well organized. The parking garage and rental car staff are also very friendly and provides great services. I would definitely recommend to have the car maintenance and repair be performed by this shop. Show more

5 rate

njdkhsu 09 Jul 2021

My 2018 GLS suddenly developed creaking/popping sound when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. The advisor, Ed Salwan, personally tested drive the SUV and identified the sound came from door ...seals. The shop applied lubricant around the door seals. However, it lessened the creaking sound but not by much. I called Ed the next day and he quickly arranged an appointment with shop foreman, John Kominiak, for me. John tested drive the SUV and also pointed out the door/window seals were the root cause of the creaking sound. He promised the issue would be resolved. The SUV was in shop for 4 days and when done, John personally verified the issue was fixed. Ed had kept me updated of the status during the repair period. I believe both Ed and John have done an excellent job in helping customers and show true professionalism. The Mercedes Benz of Morristown service shop is clean and well organized. The parking garage and rental car staff are also very friendly and provides great services. I would definitely recommend to have the car maintenance and repair be performed by this shop. Show more

5 rate

juliascales 08 Jul 2021

im Gatto and Morristown Mercedes-Benz came through once again ... they got me into a beautiful 2021 Mojave Silver C300. I never even needed to go to the dealership until I picked up the car ... did everything on line and on the phone. When the time comes for service - Morristown Mercedes-Benz ...always goes beyond expectations to make getting in and out a wonderful experience... or if you are waiting for the vehicle the waiting area is super comfortable as well as fully stocked with goodies and beverages. Thanks MBM... Julia Scales Show more

5 rate

smikulski 16 Jun 2021

Excellent professional overall service, prompt scheduling of appointments, comprehensive review of potential problems and estimated of expected time and costs of fixing them. Recommended further Maintenance based on current assessment of the car.

5 rate

RS 11 Jun 2021

Vincent was extremely helpful in helping place my order for a new 2021 AMG GT53. Whenever I called him, he would inform me of the car’s build status, the shipping date from Germany, estimated time of arrival in the US, etc.

5 rate

groundhog 09 Jun 2021

Morristown Mercedes-Benz service dept is the best. Sales dept is a different story. Paul Singh is courteous and helpful. He and Troy always take care of me. Thank you.

5 rate

Roger 29 May 2021

Always very efficient and premier service. Knowledgeable and friendly staff. Comfortable waiting lounge with large socially distant seating area. Good experience every time. Thank you

5 rate

Frank Sanchez 22 May 2021

Alex Marshall and the entire team at MB of Morristown did an outstanding job servicing my MB. My vehicle was picked up, I was kept informed by Alex , and my vehicle was returned to me once service was completed.

5 rate

ginny 21 May 2021

I have had Mercedes cars for over 25 years and have always had excellent service from this dealership all the way down. My service adviser is awesome

5 rate

lcaltema19@gmail.com 28 Apr 2021

Great service always! Willie Caldwell over the years have proven himself as professional. Courteous and will bend over backwards for the client. He's awesome to work it.

5 rate